Returns and exchanges
A clear route for returns.
Request a return within 30 days of delivery. Contact us before sending anything back.
Quick check
Is the item eligible?
- Requested within 30 days of delivery
- Unused and undamaged
- All original parts and packaging included
- Sale items or gift cards
- Custom or personalized orders
- Used, incomplete, or customer-damaged items
Eligibility is confirmed after review. Orders shipped into the European Union also retain the cancellation rights described in our full Refund Policy.
Damaged or incorrect order
Contact us within 7 days.
Send your order number and clear photos of the product, shipping label, outer box, and packing materials. Keep everything until we confirm the next step.
Return process
Three steps, start to finish.
- 01
Contact us first
Include your order number, reason for return, and photos if there is damage.
- 02
Wait for approval
We usually reply within one business day with the return address and instructions.
- 03
Return and refund
After the approved return is received and inspected, refunds are issued to the original payment method within 10 business days.
Return shipping
The customer pays return shipping unless the item arrived damaged, defective, or incorrect. Contact us before choosing a return service.
Handmade pre-orders
Custom or personalized scenes are not returnable. Production and shipping questions belong on the product page and our handmade pre-order guide.