Customer care

Tell us what you need.

Questions about an order, a model, or a handmade scene are handled differently. Choose a topic and include the details listed below so we can answer without another round of questions.

Typical response
Within 1 business day
Order support
Include your order number
Handmade scenes
Include the studio or product link

Send a message

Start with the topic.

Required fields are marked *

Choose the closest topic so your message reaches us with the right context.

For damage reports, you can also email photos directly after submitting.

Support hours

Monday to Friday, 9am to 6pm GMT+8

Return address

No. 2 Langshan Road, Shenzhen, Guangdong 511464, ChinaContact us for approval and instructions before sending a return.