Help center
Answers before and after checkout.
Product details, shipping, handmade pre-orders, and returns each have their own rules. Start with the section that matches your order.
Products
Know what is included before you order.
What scales do you carry?
Our catalog may include 1:18, 1:24, 1:32, 1:43, and 1:64 products. Availability changes as releases sell through. Each product page lists the exact scale and any confirmed dimensions. Our Scene & Scale Guide helps compare display sizes and explains the difference between handmade and factory-made scenes.
Are all models officially licensed?
We do not make one licensing claim for every item in the store. The product page lists the manufacturer, materials, branding, and included details when they have been confirmed. If licensing matters for a specific model, send us that product link before ordering.
Do models include opening parts, lights, or sound?
Features vary by model and scale. Use the individual product page as the source for opening parts, lighting, sound, materials, and accessories. A feature is not included unless it is shown or stated on that listing.
Shipping
Rates and timing depend on the product type.
How long does delivery take?
Eligible diecast cars and accessories are normally processed in 2 to 5 business days. Estimated delivery after dispatch is 15 to 35 business days, depending on the destination. Available scenes and handmade pre-orders follow separate timing shown on the product page. See Shipping Information for the full table.
Do you ship internationally?
Most supported destinations appear at checkout. Eligible standard products use a $15 tracked international rate. Available scenes are $29.99 worldwide below $150 and ship free from $150. Handmade pre-order shipping is confirmed after production and final packing. Customs or import charges may still be collected by the destination country.
How are orders packaged?
Diecast cars and accessories use protective outer packaging suited to the item. Handmade scenes use studio-specific packing based on the finished piece and its packed dimensions. Keep all packaging if an order arrives damaged.
How do I track my order?
Tracking is emailed after the carrier receives the parcel. For a deposit-based handmade pre-order, tracking is added to the original deposit order after the balance is paid and the completed scene is dispatched.
Kings Atelier pre-orders
One handmade piece, one physical shipment.
How does the handmade pre-order deposit work?
The deposit starts the order, collects your delivery address, and counts toward the product total. The studio then begins or schedules production. Nothing is shipped when the deposit is paid.
When do I pay the balance and shipping?
After production and final packing, we confirm the remaining product balance and the actual shipping cost. You receive a separate secure payment link before dispatch. Shipping is not included unless the product page explicitly says otherwise.
Why can deposit checkout show $0 shipping?
That option only collects the delivery address for the future shipment. It does not mean shipping is free. The actual shipping charge is calculated from the finished packed piece after production.
Will the second payment create another shipment?
No. The second payment collects the balance and shipping only. The completed scene ships once to the address on the original deposit order, and tracking is attached to that original order.
Returns and support
Contact us before sending anything back.
What is your return policy?
Return requests can be made within 30 days of delivery. The item must be unused and undamaged, with all original parts and packaging. Sale items, gift cards, and custom or personalized orders are not returnable. Contact us first for approval and instructions, then read the full Returns and Exchanges policy.
What should I do if an item arrives damaged or incorrect?
Contact us within 7 days of delivery. Include the order number and clear photos of the product, outer box, packing materials, and shipping label. Keep the item and all packaging while we review the case.
Can I cancel or modify an order?
Contact us as soon as possible and we will check what can still be changed. Dispatched orders cannot be cancelled. Handmade, custom, or personalized orders may not be cancellable once studio production has started, and the terms on the product page still apply.